Shipping policy

Shipping Policy

Every Mémoir is packed with care, because we know what's inside it matters.

Processing Time

All orders are processed within 1 business day. Once your order ships, you'll receive a confirmation email with tracking information.

Shipping Options

We offer multiple shipping speeds at checkout, including a free standard option. Exact delivery estimates and rates are calculated at checkout based on your address.

Where We Ship

We currently ship to addresses within the United States, including Alaska, Hawaii, and Puerto Rico.

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow your Mémoir's journey to you.

Lost or Delayed Packages

If your order hasn't arrived within its estimated delivery window, reach out to us at support@boxamemory.com with your order number, and we'll look into it right away.

A Note From Us

We know timing matters — especially when a box like this is involved. If you're working around a specific date, choose Expedited or Overnight at checkout, or reach out to us directly and we'll help you plan around it.

support@boxamemory.com — we respond within 24 hours.